Payment and Delivery

Payment Methods

  1. Debit Card: We currently accept Visa, Mastercard and other Interswitch powered Debit Cards as valid forms of payment online. We do not store your credit card data on our servers. By choosing a direct payment gateway to complete your purchase, your transaction data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
  2. Bank Transfers: We currently DO NOT accept bank transfers or direct payment into a bank account.
  3. The base currency of our store is NGN. To pay in another currency and for store exchange rates, please contact our support team before placing an order.

Delivery Information

  1. We aim to provide a good forecast of delivery date; however, it should be remembered that these are estimates and we cannot be held liable for any loss arising from a late delivery.
  2. Items in the same order will be dispatched together once all the products in question are in stock. We cannot split orders into two or more shipments because of out of stock items, or any other reason. Individual items within an order cannot be dispatched separately. 
  3. We ship all orders extremely fast and cannot modify, cancel or combine orders once they have been placed. If you've already placed an order, it cannot be changed. Please make sure you carefully check your order before you check out.
  4. Whilst we endeavour to ensure that all deliveries are 100% accurate, there are times when mistakes may be made.  We therefore request that all customers check their delivery for accuracy, and notify us of any errors, within 2 working days to receipt.  We reserve the right to refuse any claims made after this time has expired.

Shipping information

  1. Our working days are Mon to Fri, excluding national holidays and we aim to dispatch all orders placed before 1pm on the next working day.  However, at very busy times this may not be possible.
  2. Our standard shipping couriers include FedEx, DHL and KOS. You are required to make a choice of your preferred shipping courier. See delivery rates here
  3. Your item will normally be delivered between 3 - 15 working days. However, due to shipping courier delays (e.g. poor weather or other reasons), items can take up to 15 working days before delivery. Note: KOS Courier may take longer than 15 working days to deliver.
  4. All delivery estimates are subject to shipping courier efficiency, we would not be laible for the courier late delivery.
  5. In the case of late delivery, please allow 12 working days from the date of ordering before enquiring about the status of your order. We do not control the shipping courier schedule; hence we do NOT offer refunds if the shipping courier deliver items outside of their delivery estimate (3-15 working days) unless that item is subject to loss or excessive delay as outlined in the section Loss or Delayed Item Claim Process
  6. It is your responsibility to ensure you are reachable at the delivery address provided and that your telephone number is reachable to aid the delivery process. Delays caused by the customer not being available for delivery, or providing incorrect delivery details, would not be refunded. 
  7. Loss or Delayed Item Claim Process

    • Refund claims would be original item(s) price minus shipping and bank charge.
    • However, if the order remains undelivered (shipping courier exccesive delays) for a period of 45 working days following the date of dispatch, we will either process a refund of the order or alternatively dispatch the order again.
    • To raise a claim for a lost package, we ask you to contact our customer support team and they will guide you through the process.

Pre-Order Information

When a customer places a "Pre-Order", they are reserving the item for when it arrives in stock. When a product becomes available, an ETA (estimated time of arrival) date will be advised via email or text message. Orders designated ‘Pre-Orders’ are subject to delays and may be dispatched up to 60 days from the receipt of payment.

Here's how it works:


  1. You place your order as usual, all pre-order products are clearly marked as such. All Pre-Order must be paid before dispatch
  2. We then import the stock you have requested in our next supplier shipment
  3. As soon as the stock arrives in our warehouse, we will ship your full order to you
*Please note - if the requested item(s) are not in stock with our suppliers there may be a delay in sourcing your items.

Collection / Pick-up

To pick-up your order at our office:

  1. Place your order online choosing 'Pick-up' at checkout.
  2. Send us an email at sales@interesthing.io
  3. The email must state clearly what day and time you would like to collect
  4. We will confirm your collection details by email or text message.
  5. Please, come with a proof of Identity
Please Note:

  1. We are not a shop and do not have a sales counter
  2. If you arrive outside our office hours we may not be able to provide you with your goods
  3. We will not be liable for any costs you incur travelling to our premises
  4. We will not be liable for any damage or injury you cause or sustain whilst on our premises
  5. If you place an order for collection, then subsequently require it to be delivered we will charge you extra for delivery.

Delivery Rates (From Uyo, Akwa-Ibom State)


ZONE 1

ZONE 2

ZONE 3

ZONE 4

ZONE 5

Uyo City
Akwa – Ibom (all cities)

Cross River
Abia
Imo
Bayelsa

Lagos
Delta
Ebonyi
Enugu
Anambra
Edo
Rivers

Kwara
Ekiti
Ogun
Ondo
Osun
Oyo

Abuja
Gombe
Kano
Sokoto
Kaduna
Taraba
Niger
Kastina
Plateau
Bauchi
Nassarawa
Adamawa
Borno
Benue
*Kogi
*Jigawa
*Kebbi
*Zamfara



FEDEX


ZONE

WEIGHT

PRICE

Zone 1

Up to 500g
* each additional 500g

₦798
₦375

Zone 2

Up to 500g
* each additional 500g

₦2467
₦370

Zone 3

Up to 500g
* each additional 500g

₦3505
₦385

Zone 4

Up to 500g
* each additional 500g

₦4697
₦678

Zone 5

Up to 500g
* each additional 500g

₦4697
₦678

*Please Note: On this service, FedEx does not deliver to Kogi, Jigawa, Kebbi and Zamfara states

KOS


ZONE

WEIGHT

PRICE

Zone 1

Up to 2kg
* each additional 500g

₦1000
₦75

Zone 2

Up to 2kg
* each additional 500g

₦1500
₦75

Zone 3

Up to 2kg
* each additional 500g

₦1750
₦125

Zone 4

Up to 2kg
* each additional 500g

₦1750
₦125

Zone 5

Up to 2kg
* each additional 500g

₦2200
₦150



DHL
Coming Soon….

If you have any questions about our payment and delivery, please contact us filling this contact form